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  • General
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General FAQ

How can I track my parcel?
Once your parcel has been shipped, you will receive a shipping confirmation email containing the tracking number. You can use this tracking number to monitor the progress of your parcel.
I wish to amend or cancel my order, how can I do so?
To make changes or cancel your order, kindly inform us at hello@jcojewellery.com within 12 hours of placing your order. * Please note that approved cancellations will be refunded in the form of store credit. During sale periods, cancellations and exchanges are not permitted.
Does the product come with a warranty in case of defects?
Yes, there is a warranty. However, items that have surpassed the 180-day grace period will not qualify for any compensation, as we consider any damages occurring thereafter to be the responsibility of the customer. In terms of compensation, we can only provide store credit or resend a replacement product to you.
Can I return or exchange my purchase?
In the interest of hygiene and for protection of all customers, earrings, and pierced jewelry are excluded from exchange and return. This exclusion arises from Health and Safety consideration and to prevent spread of possible infections. For non-pierced jewelry, with the exception of personalised products, we welcome exchange or return if you change your mind. All approved returns will be refunded in the form of store credit and communicated within 1 week of receiving the parcel. Please email to our Customer Care team at hello@jcojewellery.com for return/exchange for non-pierced jewelry.
Where is your product ship from?
We exclusively operate online, and our headquarters and warehouse are located in Singapore, where all orders will be processed and fulfilled.
Will I be charged for handling customs fees, duties, and taxes?
Yes. There may be duties, taxes or handling fees incurred on your shipment depending on your country. These charges will be the customers responsibility. Tax and custom charges is dependent on your country law & regulations. J&Co does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. As we sell direct to customers with no high markups, please be assured that even after taxes, our prices are still the same or even lower than retailers.
How long does it take to ship out the order?
We aim to dispatch all customer orders within 48 hours, with the exception of weekends. For sale period, festive season and public holidays, order dispatch may take up to 3 - 5 days in these cases.